Signal Group (UK), the gas analyser manufacturer, has announced the launch of a new flexible range of service contracts, which enable customers to determine the level of service required. “No two companies are the same,” explains Signal Group Service Manager Roy Kinslow, “so it makes sense for us to offer a tiered-package approach to service contracts.
“Our gas analysers are designed and built for accurate and reliable measurements, but in order to optimise performance, it is necessary to establish a planned maintenance and calibration routine. These new flexible service contracts therefore offer customers the ability to build resilience into their monitoring work; developing plans for unforeseen events and avoiding downtime.”
Each of the different service levels include full technical support via phone and email, but customers are able to choose whether their plan should also include features such as scheduled site visits and emergency call-outs. Each service plan also provides extra discount on spares and consumables.